FAQ
Click to Login to ETI Host Mail

How do I setup my Email Client?
How do I enable SMTP Authentication in my Email Client?
How do I setup additional email accounts?
How do I setup additional email addresses for the same account (Aliases)?
How do I forward my email to another account?
How do I reduce unwanted, unsolicited email (SPAM)?

WEB ACCESS
To access your mail account, through the web interface, you will need to type in http://mail.yourdomain.com/.   This will bring you to the log on screen.

To login into your mail account, you will need to type in your email address as user@yourdomain.com followed by the password provided to you.

NOTE:
The AOL web browser sometimes does not work with the email web interface. If you have an error and you are using the AOL web browser, try using Internet Explorer instead.

EMAIL CLIENTS
To configure your mail client such as Microsoft Outlook or Eudora, you will need the following information :

SMTP Server : mail.yourdomain.com
POP3 Server : mail.yourdomain.com

Your Account Name/username is user@yourdomain.com and type in your password that was provided to you.  This should allow you to download your mail directly into your email clients.

Instructions for setting up additional email accounts:
  To create a new email account (e.g. newuser@yourdomain.com):
    1. Login in to your mail account.
    2. From the drop down list at top right corner select User Administration.
    3. Click Add.
    4. For USERID type in the first part of the email address, e.g. "newuser".
    5. Fill in the First and Last Name, Password, and Confirm Password.
    Note: Max Mailbox size only needed to be filled in if you want the mailbox to be smaller than the maximum size. The default limit is 2MB. If you would like to have a larger mailbox, please contact ETI Customer Service at 856-753-9840. Max Num Messages only needs to be filled in if you want to limit the number of messages the server will hold until you retrieve your email.
    6. Click Save.
    7. To add more go to step 3.


Instructions for setting up Aliases:
  To send all unknown user mail for the domain to one mailbox:
    1. Login in to your mail account.
    2. From the drop down list at top right corner select Alias Administration.
    3. If "nobody" is listed then Click on "nobody" and then Modify.
      Else Click Add.
    4. For Alias ID type in "nobody".
    5. For Destination type in the user or address to send it to, e.g. "user" or "user@somewhere.net".
    6. Click Save.

  To create a single Alias (e.g. sales@yourdomain.com goes to domain@yourdomain.com):
    1. Login in to your mail account.
    2. From the drop down list at top right corner select Alias Administration.
    3. Click Add.
    4. For Alias ID type in the alias, e.g. "sales".
    5. For Destination type in the user or address to send it to, e.g. "domain".
    6. Click Save.
    7. To add more go to step 3.


Instructions for setting up automatic forwarding:
  To send all mail to another email account:
    1. Login in to your mail account.
    2. From the drop down list at top right corner select Alias Administration.
    3. If "nobody" is listed then Click on "nobody" and then Modify.
      Else Click Add.
    4. For Alias ID type in the "nobody".
    5. For Destination type in the address to forward it to, e.g. "user@somewhere.net".
    6. Click Save.
    7. Click on Menu.
    8. From the drop down list at top right corner under Personal Options select on Change Mail Forwarding Information.
    9. Type in the address to forward it to, e.g. "user@somewhere.net".
    10. Click Save.

  For Administrators:
    1. Login in to your mail account.
    2. From the drop down list at top right corner select Alias Administration.
    3. Click Add.
    4. For Alias ID type in the "user" for the email address user@yourdomain.com to be forwarded.
    5. For Destination type in the address to forward it to, e.g. "user@somewhere.net".
        To send to multiple addresses separate each address by a comma.
    6. Click Save.
    7. To ad more go to step 3.

The above process does not use up any accounts as no mail is kept for "user" it is simply forwarded to the Destination.

  For users:
    1. Login in to your mail account.
    2. From the drop down list at top right corner under Personal Options select Change Mail Forwarding Information.
    3. Type in the address to forward it to, e.g. "user@somewhere.net".
        To keep a copy in the users mailbox add ".," in front, e.g. ".,user@somewhere.net".
        To send to multiple addresses separate each address by a comma.
    4. Click Save.


Instructions for reducing SPAM:
  Unwanted Commercial Email (UCE) is commonly referred to as SPAM. Most SPAM either is sent without your address in the TO or CC address or has specific subject words. Filters can be setup for your domain as well as for each email user to sort or delete this unwanted email.
    1. Login in to your mail account.
  Note: if you subscribe to mailing lists or have multiple domains, we recommend that you put spam into a folder and then delete it rather than just deleting it as is described below. We also recommend creating filters for the email lists to which you subscribe and the multiple domains first.
  For Administrators:
    2. From the drop down list at top right corner under Administration select Domain Processing Rules
  For users:
    2. From the drop down list at top right corner under Personal Options select Change Processing Rules.
    3. Click Add Rule.
    4. Select FIELD "TO", doesn't contain
    5. In the text box type in your domain, e.g. "yourdomain.com"
    6. Click Add Condition.
    7. Select to save to a mailbox or Delete the message.
    8. Click Finish.
  For each subject you wish to block:
    3. Click Add.
    4. Select FIELD "Subject", contains
    5. In the text box type the test you wish blocked, e.g. "$$$$ MONEY $$$$" or "$$$$$"
    6. Click Add Condition.
    7. Select to save to a mailbox or Delete the message.
    8. Click Finish.

Instructions for SECURITY OPTIONS
You can select the following options to provide increased security:

Check if you are on a public terminal and want to expire page views
If you are logging on to mail from a public terminal or from someone else's computer, you can select this option to prevent the browser from saving (caching) the pages you view. Note that Microsoft's Internet Explorer can be set to ignore this "expire page views" command, so it is still possible your pages will be saved.

Check if you want to Remember userid & password and avoid intrusion detected notices
This option will save your password in a file (called a cookie), so you do not have to enter it each time you log on to Web Messaging. When you log on, the browser sends the password in a cookie.

Enter secure mode
Click to enter secure mode and protect your mail communications. A prompt asks you to confirm that you want to enter secure mode. Click Ok to continue.

You can click the link at the bottom of any Web Messaging page to return to normal mode. (You will see this option only if Secure Sockets Layer (SSL) security is enabled on the mail server. )